Dorsett Grand Labuan
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The room was spacious, extremely comfortable and decor was timeless. We paid for a city view but appreciated being upgraded to a sea view room. Staff were outstanding. All were welcoming, courteous and helpful. Reception staff were superb including the wonderful male receptionist who continued to smile and help me throughout my varied requests for help with printing and laminating late in the evening before Remembrance Day service. On the day after the ceremony, 4 staff members (including one called Irrvilla) gave huge support to print and laminate biographies ready for next year's Labuan Remembrance Service. Nothing was too much trouble for them Daniel was really supportive in arranging transport to the terminal for us when a GRAB car was not available in enough time. He removed the stress of our inability to find a car by taking over and looking after all the arrangements for us. There are many reasons we return to this hotel when we stay in Labuan, including that we feel pampered, respected and personally welcomed.
Elizabeth
نوفمبر ٢٠٢٤
We only booked 30mins prior to arrival, the room we booked was not available. Upon check in the Staff were friendly and helpful. The alternate room was good size, very comfortable bed, in room safe and tea/coffee making facilities. The bathroom was large and quite clean. Inside the hotel looks quite luxurious and lovely but outside could do with a face lift. The front of the hotel was being done but when you look up from the pool area is a different story. The pool was refreshing and big but not real clean. Pidgeon's seemed to leave evidence everywhere.
Merle
أكتوبر ٢٠٢٣
Staff went out of their way to be courteous and helpful. The room was spacious and very comfortable. We ate in the Living Room. Food and service were both outstanding. Food in the Lobby Lounge was also excellent.
Libby
ديسمبر ٢٠٢٣
Nice location and staff. Food was excellent
Aziz
يونيو ٢٠٢٤
Room - Spacious and clean. Breakfast - The food is truly excellent. Location - Perfect. Close to shopping complex (Ujana Kewangan) and others. All good and 100% would recommend staying here.
Sitinurbayu
سبتمبر ٢٠٢٣
Friendly staff, all the amenities complete, facilities are superb, location-wise is great as it is literally at the center of Labuan City.
Mohd
يوليو ٢٠٢٣
Check in smooth and permitted late check out at no extra charge. Bed extremely comfortable and quiet room. Staff fre friendly and helpful.
Michael
فبراير ٢٠٢٤
The location is conducive. Very close to labuan terminal and shopping complex
Arif
يونيو ٢٠٢٤
Its clean, close to the beach and shopping mall. easy to get around. friendly and helpful staff. the room is also nice
Marlini
يونيو ٢٠٢٤
All the staff are friendly and very welcoming and helpful.
Nur
أغسطس ٢٠٢٣
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